Articles

Pareto Chart

Getting Specific with the Pareto Chart

The Pareto chart is a great Six Sigma tool based on the Pareto principle named after Vilfredo Pareto, an Italian economist. The Pareto principle can be used to divide just about everything up into an 80/20 ratio. An example of the 80/20 principle is exemplified in what Vilfredo Pareto observed himself back in 1906 — […]

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Six SIgma black belt projects

Top 10 Reasons for Six Sigma Black Belt Training

Whether you have just begun your Six Sigma journey or have experience with the methodologies, chances are achieving Black Belt certification has crossed your mind. And, rightfully so! Six Sigma Black Belt certification, for many, is one of the highest achievements accomplishable. For most employers, Black Belts are the superior professional, possessing skills to manage […]

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Six Sigma Case Study: Starbucks

In a matter of 40 years, Starbucks has gone from a stand-alone shop in Seattle to the largest coffeehouse chain in the world. No matter where you live, chances are you can find a nearby location, full with coffee enthusiasts and aficionados, alike. When entering a Starbucks, customers experience a sophisticated atmosphere. The combination of […]

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ebay six sigma

Improved Customer Service at eBay with Six Sigma

Ebay, one of the most successful e-commerce companies worldwide, is a different type of company from traditional retailers, simply because it relies on a lot of small companies and sellers using their platform. Those sellers are eBay’s customers, or members that bring eBay revenue. This business model is now seen among many e-commerce companies in […]

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Lean Six Sigma

Six Sigma and Business Analytics: Lean Six Sigma Analytics

Improving processes with Lean Six Sigma is no easy task; it takes hard work and smart thinking. When implementing Lean Six Sigma, always remember that teamwork is key to solving problems. This is true in all industries, from call centers to software development to manufacturing. It is especially true of the latter. But how do […]

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