Lean Six Sigma Training Certification
You might not associate Six Sigma and call centers right away, and we wouldn’t blame you! However, they rely on efficient processes, and high quality control, to maintain optimal results. This makes it the perfect environment to use Six Sigma, maximizing results and upholding quality. Read on and learn how Six Sigma principles can be used to increase call center quality. […]
So you’re a consultant, now what? A lot of Six Sigma practitioners ask the same question. Before rushing into any new projects, make sure you understand how much you should charge. It’s essential to your career development that you learn how to charge appropriately. Not all consulting firms are alike, and some will specialize in […]
So you’ve got your Six Sigma certificate? But now what do you do? Where do you even begin? Being a Six Sigma project manager can be hard work, but it’s also very rewarding. The hardest part is over. Now you just need to demonstrate the same level of expertise as a Six Sigma project manager. […]
Improving Quality in the Insurance Industry How many times have you had a negative experience with the insurance industry? From a phone call with customer service, to dealing with underwriters, to having a confusing and pressured experience with an agent, the industry can be frustrating. Insurance is a product that plays a crucial part of […]
Organizations and leaders are great problem solvers. We see a problem and we fix it! Well, sometimes we do, but most of the time, we address the surface issues, stick a band-aid on it and pronounce it resolved. Within a short amount of time, the original problem resurfaces, causing a great deal of grief, just […]
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