Lean Six Sigma Training Certification
You might not associate Six Sigma and call centers right away, and we wouldn’t blame you! However, they rely on efficient processes, and high quality control, to maintain optimal results. This makes it the perfect environment to use Six Sigma, maximizing results and upholding quality. Read on and learn how Six Sigma principles can be used to increase call center quality. […]
We now look at levels for Lean certification. This certification verifies the knowledge that an individual has concerning Six Sigma and Lean methods. The levels include Black Belts and Green Belts. Before we go into details lets remind ourselves that Six Sigma includes tools and techniques for process improvement and reduction of defects. With Six […]
Let’s look now at an important tool used in continuous improvement efforts. The tool is Root Cause Analysis (RCA). We will cover steps you can take when using this tool to help solve problems and resolve issues. We should note that Root Cause Analysis is a way of finding a fundamental cause for a problem, […]
Asking “why” constantly is not child’s play. In fact, it is a favorite technique used in conducting Root Cause Analysis (RCA). This tool is used in identifying the root cause of the problem. What makes it great is that it does not require one to do hypothesis testing, data segmentation, or even use advanced statistical […]
What is Root Cause Analysis (RCA)? Root cause analysis usually referred to as RCA is an approach used to analyze serious problems before trying to solve them, by which the main root cause of a problem is isolated and identified. A root cause is defined as a factor which by removal would prevent the occurrence […]
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