Lean Six Sigma Training Certification
IKEA is a privately owned global company, but like any other global company, there was the issue of dissatisfied customers with the delivery of products, specifically late delivery and merchandise arriving damaged. IKEA decided to use the Six Sigma DMAIC approach, which stands for Define, Measure, Analyze, Improve, and Control. This would give Ikea the […]
Those who aren’t familiar with Six Sigma may not know about the Voice of Customer (VOC) tool and its importance. They feel that if you give a customer too much, that it might cost your business too much money and furthermore it would be a waste. This could not be further from the truth! Listening […]
Six Sigma methodologies focus on improving processes by reducing waste and defects. So in the world of Six Sigma, is multitasking considered bad? Well it depends. If the computer you are using has a program that is able to execute a few jobs at once, then the answer is no. The reason for this is […]
As the holidays are edging their way towards us, a little help would be appreciated, so think Lean Six Sigma! If you have a retail business, you understand that the more help a customer receives, the happier they will be. While this definitely applies to customer service, we’re specifically referring to the physical layout of […]
The difference is obvious when it comes to companies that implement Six Sigma and Lean methodologies and tools. As a member of the public (or better still, as a customer who uses their products or services) one would first notice the company’s excellent product or service. If something were to go wrong (which is rare, […]
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