Lean Six Sigma Training Certification
Back in the day, it was common practice for company staff to make it their business to know every customer by name — or at the very least, learn something special about them. This would be part of the customer service experience, and make the customer feel like part of the family. This created customer […]
This article is the third part in our series on the principles of Six Sigma, focusing on Analyze within the DMAIC framework. You can find the rest of our series here. Day three into our DMAIC in focus series sees us analyzing Analyze. Aside from getting meta, we are going to look at how successful analysis […]
This article is the second part in our series on the principles of Six Sigma, focusing on Measure within the DMAIC framework. You can find the rest of our series here. Yesterday we started our series on DMAIC in focus with a deep-dive into Define. Today we take a more measured approach and will give you […]
This article is the first part in our series on the principles of Six Sigma, focusing on Define within the DMAIC framework. You can find the rest of our series here. Working in Six Sigma, one of the first things you will hear about is DMAIC. It’s as much a part of the landscape […]
Every business that exists has an unsung hero. The employee that gets the work done without being told, who is at work on time and ready to do their best. Unfortunately, many managers and supervisors, in the quest to motivate the staffers that may need motivation, forget those who are really holding down the fort. […]
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