Articles

outpatient care, healthcare, lean six sigma, healthcare, quality, 6sigma.us

Outpatient Care: Delivery of Quality Care Struggles

The United States has spent more than a decade trying to improve the quality of outpatient healthcare delivery. The industry has tried various initiatives to address the quality of care and the inherent value of services to patients, without significant improvement. They have addressed the issues of unnecessary procedures and implemented alternative payments models to […]

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Learning how to deal with Multi-Cultural Work Environments

Learning how to deal with Multi-Cultural Work Environments

When I was studying Organization Behavior my Professor emphatically proposed that one of the growing concerns in organizations is to deal with the tides of globalization at work. He also remarked that the situation is getting complex as organizations have less knowledge about foreign cultures and are shy about learning more. There is a constant […]

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quality failure, lean six sigma, six sigma tools, lean manufacturing

Quality Failure: What Went Wrong?

When we see business failure, in any form, the immediate reaction is to try and understand what went wrong. That’s how we learn. Understanding mistakes and errors leads to higher levels of success of further endeavors. So, the post-mortem begins in an effort to understand the causes of failure in seemingly successful organizations. We have […]

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All Quiet on the change front

All Quiet on the Change Front

Change Management and its importance cannot be dismissed. Even the human resources who are the foundation of change management cannot be dismissed as well. Lack of human resources would result in lack of execution that damages the purpose of change management. It is important for the management to understand that human resource must be well […]

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capability analysis, six sigma tools, quality, 6sigma.us

Capability Analysis: Understand the Variables

The Capability Analysis offers a method of understanding variables or limitations of process performance. Every project has performance limits and variances that will be acceptable to the customer. Align the process variables to ensure they meet customer expectations to determine the value of the process. The Value of Capability Analysis The true capability of a […]

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