Lean Six Sigma Training Certification
For the businesses that have adapted to the Six Sigma methodology, branding and positioning their company is simple, because those businesses are reinforcing their core mission and what they stand for every single working day. You might say the Six Sigma methodology should be at the core of every business. When a business takes care […]
Back in the day, it was common practice for company staff to make it their business to know every customer by name — or at the very least, learn something special about them. This would be part of the customer service experience, and make the customer feel like part of the family. This created customer […]
Have a Happy and Prosperous New Year On the way back from work every evening, more often than not there would be a homeless man standing at the exit of the freeway… He always waved at every car, he was always happy and smiling and sometimes almost dancing. Every day after work I would remember […]
Papa Panov put on a special pot of coffee for his Christmas breakfast, took down the shutters and looked out of the window. The street was deserted, no one was stirring yet. No one except the road sweeper. He looked as miserable and dirty as ever, and well he might! Whoever wanted to work on […]
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