Lean Six Sigma Training Certification
Can you get a better understanding of customer demands using the Quality Function Development (QFD) process? Understanding the true needs of the customer can be a touchy process. Typically, business tends to focus on the negatives. Their operational focus is like putting out fires, responding to negative feedback and complaints. Wouldn’t it be nice to […]
Back in the good old days, companies that were persistently conservative and resisted change were handsomely rewarded. Stalwarts like General Motors, Procter and Gamble and Sears Roebuck were empires unto themselves; they tapped their resources to ward off change or to avoid it altogether. This strategy used to work. Not anymore. Change – like death […]
Are you getting it right with Lean Six Sigma training? No matter where you are at in your professional development, you can never stop! Success is about continuous improvement through continuous building. Look around you and you will see that people who are achieving high levels of success are continuously and deliberately working on self-development […]
“…the more things remain the same.” As they gathered around the salad bar, one employee said, “that must be the umpteenth announcement this month.” One of the senior employees smiled. “Don’t worry. It’s all talk. There’s never any follow-through. Trust me, I’ve been here long enough. Things will NEVER change around here.” We remembered conversations […]
How many times have you heard that statement? You get what you give. It is like a life mantra we have heard since our childhood. When you think about the customer experience, the old adage could never be more applicable. The problem is that as we grow, those words of wisdom get diluted in the […]
"*" indicates required fields
