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Six Sigma Tools Know-it-all: Six Sigma Definition

Six Sigma Tools Know-it-all: Six Sigma Definition

Six Sigma is an approach to quality-control and business process improvement that was developed by Motorola in the mid-80s which strives to virtually remove imperfections and flaws altogether. Its main focus was to reduce manufacturing defects to miniscule proportions through constant evaluation and improvement. Since then, Six Sigma has evolved into a philosophy that deals […]

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Root Cause Analysis (RCA): 5 Whys

Root Cause Analysis (RCA): 5 Whys

One of the tools of continuous improvement, the 5 Whys technique can help, for example, with root cause analysis (RCA) when determining how to solve problems. With 5 Whys you look at the relationship of cause and effect. Your goal is to repeat the question “why?” enough times to get to an answer that will […]

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Lean Process Improvement - Dummies Guide

Lean Process Improvement Techniques – Dummies Guide

Let’s look here at techniques for achieving Lean process improvements. When you begin to address a problem or improve a process some good techniques to get off to a good start include: • Determine the problem and process to address • Use a project charter What is a project charter? It is a document you […]

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What organizations are using Kata

What organizations are using Kata?

When it comes to a healthy workplace, it is safe to say that organization and careful planning are two of the key factors that go into making sure the business is set up for success. If there is no organization, things start to fall through, communication breaks down, and before you know it, everyone is […]

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customer service six sigma voc tool

Can I Use Six Sigma to Run Efficient Software Projects?

Six Sigma is a practice the modern business simply cannot do without. Employed in companies around the world, Six Sigma is transforming business projects for the better. But what types of project is Six Sigma useful for? Can Six Sigma be used for software projects? Software projects are not quite the same as product and […]

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