Articles

lean and six sigma, balance, success, business, quality improvement, 6sigma.us

Lean and Six Sigma: Finding the Perfect Balance

Finding the Balance Lean and Six Sigma concepts are well understood in many business situations. Each concept  has found its place and proven their value. Lean does its part, focusing on improving the process and eliminating waste. Six Sigma performs its role by eliminating variable in the process. Organizations implement each strategy differently, based on […]

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Six Sigma CEU Credit

Understanding How Change Works

Change Management is an approach to helping people transition from an old state to a new state. Its goal is to help the organization and its employees cope with change in the most efficient and seamless manner so as not to disrupt operations. Coping with change means dealing with the need for new skills or […]

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knowing your customer, voice of the customer, customer service, 6sigma.us

Customers: How Well Do You Know Them?

Uncovering the Cover Up Customers. What do they really know? Fact is, my business is doing just fine and am pretty confident  there aren’t any issues. Oh, I have a few ‘difficult’ customers, but I really don’t worry about them. They cause us more problems than there are worth in sales, so it really doesn’t […]

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Benchmarking – The Acceptable Face Of Cheating

Benchmarking – The Acceptable Face Of Cheating

What is the ultimate route to business success? There are those who assert that hard work and dedication are the answer to this question. Business gurus though, might, deride such a simplistic view. It is almost unheard of, for a newly launched product to be immediately profitable. Instead, every aspect of the product from design, […]

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Force Field Analysis: The Power of Drivers & Restraints

May The Force Be With You Force Field Analysis is a powerful tool used to clearly understand the true position of a process. When trying to understand a process or a “why” there will always be proponents and detractors. Debates will ensue with lively arguments from both sides of the issue, clearly advocating their positions as […]

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